The new Geylang Neighbourhood Police Centre (NPC) was officially opened by Deputy Speaker of Parliament and Member of Parliament for Mountbatten SMC Mr Lim Biow Chuan on 30 November 2019. Geylang NPC was relocated from 132 Payer Lebar Road to its current location at 1 Cassia Link and commenced operations on 9 October 2019.
The new Geylang NPC will better serve the needs of the residents and businesses, especially the growing HDB population around Cassia Link and the increase in commercial developments at Paya Lebar Central.
As part of Singapore Police Force’s transformation journey, the new Geylang NPC is also equipped with redesigned workflow processes and tech-enabled systems to enhance the provision of policing services to the public (see Annex for further details). The new Geylang NPC is the second NPC to introduce these new enhanced features and services. The first NPC was Woodlands West NPC. These changes allow Police officers to deliver more efficient services to members of the public.
(From left to right): Deputy Assistant Commissioner of Police Julius Lim, Commander of Bedok Police Division, Acting Commissioner of Police Florence Chua, Deputy Speaker of Parliament and Member of Parliament for Mountbatten SMC, Mr Lim Biow Chuan and Superintendent of Police Kwok Jiann Yrong, Commanding Officer of Geylang NPC unveiling the plaque which commemorates the official opening of the new Geylang NPC at 1 Cassia Link.
The Found Property Drop Box is available at the new Geylang NPC, that allows members of the public to conveniently register and hand over found properties to the Police, without the need for them to see an officer.
(From left to right): Deputy Assistant Commissioner of Police Julius Lim, Commander of Bedok Police Division, Acting Commissioner of Police Florence Chua, Deputy Speaker of Parliament and Member of Parliament for Mountbatten SMC, Mr Lim Biow Chuan and Superintendent of Police Kwok Jiann Yrong, Commanding Officer of Geylang NPC unveiling the plaque which commemorates the official opening of the new Geylang NPC at 1 Cassia Link.
The Found Property Drop Box is available at the new Geylang NPC, that allows members of the public to conveniently register and hand over found properties to the Police, without the need for them to see an officer.
ANNEX
Redesigned Workflow Processes and Tech-Enabled Systems
1 The new Geylang NPC’s triaging system provides members of the public who lodge their reports onsite with a more streamlined process:
- Upon entering the lobby, members of the public will be greeted by the Integrated Queue Management System (IQMS) kiosk, where they can indicate the purpose of their visit.
- Based on the services they require, they may either opt for self-help options or request to be assisted by an officer.
- Self-help options are available via the self-help kiosks and the Found Property Drop Box.
- Members of the public can lodge e-reports via the kiosks, without the need to see an officer. This service will be particularly beneficial for residents with no internet access, and reduces their waiting times when lodging reports in person.
- The Found Property Drop Box will enable members of the public to conveniently register and hand over found properties, without the need for them to see an officer. These boxes have also been rolled out at various Neighbourhood Police Posts, and will be progressively rolled out to other NPCs.
- If members of the public require face-to-face assistance from a Police officer, the IQMS kiosk will dispense a queue ticket.
- The IQMS allows members of the public to register their mobile numbers, so that they can receive SMS alerts on their queue status. This gives them the flexibility to attend to other matters, before returning to the NPC when their turns are approaching, thereby allowing more efficient use of the waiting time.
2 The improved self-help kiosks and redesigned frontline counters of Geylang NPC ensure a more seamless customer experience:
- The interface of the self-help kiosks provides simple step-by-step instructions to guide members of the public in the report lodging process.
- More verification options are also available. Previously, members of the public could only use their SingPass to lodge reports. However, they now have the option to also use their identification cards, work permits or passports.
- Redesigned frontline counters. Private report rooms provide privacy to members of the public, especially those lodging reports of a sensitive nature.
SINGAPORE POLICE FORCE
30 November 2019 @ 11:00 AM