The Police would like to alert the public to scams targeting users of BigPay, a digital payment services provider. Scammers would claim to be staff of BigPay to convince the victims to provide their personal details.
In these cases, victims received unsolicited calls from unknown numbers via WhatsApp. The callers would claim to be staff of BigPay and informed the victims that they were assisting with a new card application or had noticed issues with the victims’ BigPay accounts. Under the pretext of assisting the victims, the callers would request for the victims’ BigPay account details and One-Time Password or their bank account details. The callers would then redirect victims to a website containing an online form, where victims were required to fill in their relevant account details. In some cases, the caller would share a fake BigPay employee ID to reinforce their claims that they were working for BigPay. Victims only realised that they had been scammed when they discovered unauthorised transactions made to their BigPay accounts or bank accounts.
Members of the public are advised to adopt these crime prevention measures:
- Always verify the authenticity of the call with the official website or sources. You may do so with the BigPay in-app customer service chat function;
- Never provide your personal information such as your bank account login details, SingPass login details, BigPay account login details and One-Time Password to anyone;
- Report any fraudulent transaction involving your e-payment or bank accounts to the respective e-payment service provider or bank immediately.
If you have information related to such crimes or if you are in doubt, please call the Police hotline at 1800-255-0000, or submit it online at www.police.gov.sg/iwitness. Please call ‘999’ if you require urgent Police assistance.
For more information on scams, members of the public can visit www.scamalert.sg or call the Anti-Scam hotline at 1800-722-6688. Join the ‘Spot the Signs. Stop the Crimes’ campaign at www.scamalert.sg/fight by signing up as an advocate to receive up-to-date messages and share them with your family and friends. Together, we can help stop scams and prevent our loved ones from becoming the next victim.
Conversation between scammer and victim where scammer shared a BigPay staff pass and a Malaysian ID to enhance the authenticity of the ruse.
Screenshot of fake BigPay online forms
SINGAPORE POLICE FORCE
31 August 2021 @ 12:55 PM