The Police would like to alert members of the public to a re-emergence of phishing scams perpetuated via emails purportedly from Netflix. Since 1 October 2024, at least 35 cases were reported, with total losses amounting to at least $40,000.
Victims would receive an email purportedly from Netflix, claiming that there were issues with payment or subscription which resulted in a temporary suspension of their Netflix account. The email would instruct victims to click on a uniform resource locator (“URL”) link embedded in the email to verify their details. Victims who click on the URL would be directed to a phishing site. This phishing site would prompt victims to key in their banking credentials or card details. The scammers would allegedly misuse these details to make unauthorised purchases on victims’ cards. Victims would only realise that they had been scammed when they discover unauthorised transactions on their cards or in their bank account statements.
The Police would like to advise the public that Netflix would never ask for personal information such as card numbers and bank account details, in a text or email.
Members of the public are advised to adopt the following precautionary measures:
ADD - Add the ScamShield app and set security features (e.g. set transaction limits for credit/debit card transactions, enable Two-Factor Authentication (2FA), Multifactor Authentication for banks and e-wallets, use the Money Lock feature of your bank to “lock up” a portion of your money so that it cannot be transferred out digitally by anyone, further protecting your savings from scams).
CHECK - for scam signs with official sources such as the ScamShield helpline (1799). You can also check the legitimacy of suspicious messages, phone numbers and website links via the ScamShield app or visit the ScamShield website at www.scamshield.gov.sg. Always verify the authenticity of the information with the official website or sources. Never disclose your personal or banking credentials, including One Time Passwords (OTPs) to anyone.
TELL - Authorities, family, and friends about scams. Report any fraudulent transactions to your bank immediately.
If you have any information relating to such crimes or are in doubt, please call the Police Hotline at 1800-255-0000, or submit it online at www.police.gov.sg/i-witness. All information will be kept strictly confidential. If you require urgent Police assistance, please dial ‘999’.
For more information on scams, members of the public can visit www.scamshield.gov.sg or call the ScamShield Helpline at 1799. Fighting scams is a community effort. Together, we can ACT Against Scams to safeguard our community!
Annex A
Images of messages sent by scammers ▼
SINGAPORE POLICE FORCE
27 November 2024 @ 1:00 PM