Step into the shoes of SSSgt Goldwin and SSgt Sri as they patrol the heartlands of Punggol!
By: K Shreeyaa
The dedicated officers from the Community Policing Unit (CPU) of the Singapore Police Force (SPF) serve as a vital link with residents. These officers strive to build trust, prevent crime and maintain the safety of our neighbourhoods through their daily interactions and presence on the ground.
In the vibrant neighbourhood of Punggol, two officers – Staff Sergeant (SSgt) Sritharchana D/O R Jayaprakas and Senior Staff Sergeant (SSSgt) Goldwin Neoh – embody the values of community policing. Their passion and energy help to foster a sense of safety and community among the residents they serve!
Tell us about yourself!
SSSgt Goldwin: I joined the Force in 2013, and I’ve been with Punggol Neighbourhood Police Centre (NPC) since January 2014. On the days I’m not working, I like to spend time with my family and close friends.
SSgt Sri: I joined the Force in 2006 and have been with Punggol NPC since November 2021. When I’m not on duty, I love to spend time with my kids, by bringing them out or going to the movies. On a personal note, I used to be a classical dancer and am thinking of picking it up on my free time this year.
What motivated you to become a CPU officer?
SSSgt Goldwin: I like to serve and protect the community, this post allows me to engage the community and disseminate crime prevention information on a regular basis.
What kind of training did you receive to become a CPU officer, and how has it prepared you for your role?
SSSgt Goldwin: CPU training covers skills such as how to build trust through effective communication and active listening. We’re also trained in collaborative problem-solving and crime prevention techniques.
SSgt Sri: This comprehensive training prepares us to handle diverse challenges effectively.
What does a typical day look like for a CPU officer?
SSgt Sri: A typical day for us begins with a briefing on recent incidents reported within the community and reviewing residents’ reports to prioritise tasks.
We then go on patrol in the neighbourhoods, interacting with residents and shop owners to address their concerns. We also attend school talks to educate students about crime prevention.
SSSgt Goldwin: Finally, we work with partners like social service agencies and town councils to tackle municipal issues such as family disputes or littering, as well as plan community events to raise public engagement and safety.
How do you build relationships with residents of Punggol?
SSgt Sri: We engage the community by attending neighbourhood and community events to meet residents; community partners, and various stakeholders. This helps us to build trust and shows that we’re approachable and invested in the community.
How do you manage challenging situations on the ground, like disputes between residents?
SSgt Sri: We rely on training, preparation and clear communication. Staying calm and fact-focused is key. Our priority is the safety of residents. We’ll establish a safe distance, assess risks and implement protective measures if needed.
SSSgt Goldwin: That’s right. We prioritise listening to all the parties involved, allowing them to express their concerns. We maintain a neutral stance and create a safe space for open dialogues. We also conduct check-ins to ensure that there are no lingering issues. By doing all this, we help the residents feel heard and respected.
How do you work with other agencies to address local issues?
SSgt Sri: It’s about coordinating our efforts and resources. For example, if there’s a rise in youth-related issues in a certain area, we’ll work with schools and youth organisations to develop educational programmes and intervention strategies. If there’s an increase in cases of vandalism, we partner with the town council and neighbourhood watch groups to increase patrols and engage residents on preventive measures.
How has working in Punggol shaped your perspective on policing and community service?
SSSgt Goldwin: Punggol is a rapidly developing estate with a diverse population and many young families. Engaging with them has deepened our understanding of their concerns and allowed us to tailor our approach to meet their needs. Being deeply involved in community activities also helps build trust. This allows us to address issues before they escalate and fosters partnership between the Police and the community.
What’s the most rewarding aspect of your job?
SSgt Sri: I get great satisfaction from knowing that our work helps create a safer environment for residents. Whether it's resolving a local issue or aiding during a crisis, serving the community is highly fulfilling!
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