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INTRODUCTION
The Service Delivery Department (SDD) plays a key role in ensuring that the Singapore Police Force (SPF) delivers professional police services and in so doing, garner greater public trust and confidence in the SPF. The department works in close partnership with other SPF departments/units as well as external agencies to achieve the service oriented outcomes.
MISSION
To ensure that the SPF delivers professional police service at every interaction with the community so as to discharge our Police mission effectively.
ROLES/FUNCTIONS
SDD main roles are:
- Service Development Division (SDD)
- Service Feedback Division (SFD)
The Service Development Division is responsible for ensuring positive citizen experience and public trust in Police services by implementing initiatives that will transform how services are delivered to citizens; developing training programmes with internal and external stakeholders; reviewing service doctrines to keep pace with public expectations; conducting audits to determine if service standards are met; and implementing programmes to recognise and reward officers for good service performance.
The Service Feedback Division is responsible for upholding public trust and confidence in Police services by ensuring public feedback to SPF and non-compliance or lapse in Police services are addressed and managed objectively, expeditiously and professionally.